1. Introduction

Iulia’s Effect (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and retain personal data when you visit our website, make a booking, purchase a treatment package or contact us. We process personal data in accordance with applicable Swiss data protection law, including the Federal Act on Data Protection (FADP/nFADP) and its implementing ordinance. Other laws may apply where relevant.

2. Controller and contact

Iulia’s Effect
Contact person: Iulia Balan
MAISON Beauty Lounge, Bleicherweg 54, 8002 Zürich, Switzerland
Website: https://www.iuliaseffect.com
Email: contact@iuliaseffect.com
Telephone: +41 76 480 52 68

3. Personal data we may collect

Depending on how you interact with us, we may process:

• Contact details such as name, email address and telephone number.

• Booking details, including treatment, appointment date and time, booking history and relevant communications.

• Purchase and transaction details, including treatment packages, payments, refunds and accounting records. Full payment card details are generally handled by the relevant payment provider rather than stored by us.

• Information you voluntarily share about treatment preferences, areas of concern or relevant precautions. Some treatment-related information may be sensitive personal data under Swiss law.

• Technical information collected through the website, such as IP address, browser/device information, pages visited, timestamps and cookie or analytics data, depending on the tools enabled.

4. How we collect data

We collect data directly from you through bookings, forms, purchases and communications, and automatically through website operation, server logs, cookies or similar technologies where enabled. Service providers may also provide transaction or booking information needed to deliver their services.

5. Purposes of processing

We use personal data to manage bookings and treatments; administer packages, payments, refunds and invoices; respond to enquiries; send appointment confirmations and service-related messages; maintain business and accounting records; protect and improve the website; and measure website or advertising performance where relevant tools are enabled. We use data for marketing only where permitted by applicable law.

6. Legal justification

Swiss private-sector data protection law does not use precisely the same general legal-basis framework as the EU GDPR in every respect. Our processing must nevertheless comply with applicable Swiss requirements, including lawfulness, good faith, proportionality and transparency. Depending on the circumstances, processing may be necessary to perform a contract, meet legal obligations, protect legitimate interests or pursue another legally permitted purpose. Where consent is required, we will request it and you may withdraw it prospectively.

7. Treatment-related and sensitive information

Please share only information relevant to your treatment and avoid sending unnecessary medical records through general forms or unsecured channels. We limit the collection and use of treatment-related information to what is reasonably necessary for the relevant purpose. We do not intentionally use such information for unrelated marketing.

8. Recipients and service providers

We do not sell personal data. Where necessary, data may be processed by providers supporting our business, such as Wix (website and booking functionality, where used), payment processors, email/telephone/WhatsApp providers, analytics and advertising providers if enabled, and professional advisers or authorities where required for legal, accounting or regulatory purposes. Providers may process data under their own terms and applicable contractual arrangements.

9. International transfers

Some providers may process or store data outside Switzerland. Where data is transferred abroad, we follow applicable Swiss requirements. Depending on the destination and circumstances, this may involve a country recognised as providing adequate protection, appropriate safeguards such as standard contractual clauses, or another legally permitted transfer mechanism. Contact us for further information about relevant providers and safeguards.

10. Cookies and similar technologies

The website may use essential cookies for operation and security and, where enabled, preference, analytics or advertising technologies. The technologies actually used depend on our Wix configuration and third-party integrations. Where required by law, non-essential technologies will be subject to appropriate consent choices. You can use the cookie settings provided on the website, where available, and your browser settings to manage cookies. Disabling some cookies may affect website functionality.

11. Retention

We retain personal data only for as long as reasonably necessary for the purposes described or as required by law. Booking and package information may be kept to administer services and address disputes; accounting records are retained for applicable statutory periods; and technical, analytics and marketing data may have different retention periods. Data that is no longer required will be deleted or anonymised where appropriate, subject to legal obligations.

12. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No method of electronic transmission or storage can be guaranteed to be completely secure.

13. Your rights

Subject to applicable law and any exceptions, you may request information about the processing of your data, access to your personal data, correction of inaccurate data, deletion where legally available, or information about recipients and international transfers. You may also object to or request limits on certain processing where the law provides for this, and withdraw consent where processing relies on consent. We may need to verify your identity. Under Swiss law, requests for information are generally answered within 30 days, subject to applicable provisions.

You may contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) if you believe your data is being processed unlawfully.

14. Third-party websites

Our website may link to third-party websites, social media platforms, booking tools or payment services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal data.

15. Children's privacy

Our services are primarily intended for adults. We do not knowingly collect children's personal data through the website without an appropriate basis and, where required, the involvement or consent of a parent or legal representative. Contact us if you believe a child's data has been provided inappropriately.

16. Changes

We may update this Privacy Policy to reflect changes in our business, website, service providers or legal requirements. The current version and its revision date will be published on this page.

17. Contact

For privacy enquiries, contact Iulia’s Effect at MAISON Beauty Lounge, Bleicherweg 54, 8002 Zürich, Switzerland, or email contact@iuliaseffect.com.