1. Purpose and scope

This Refund Policy explains how Iulia’s Effect handles refund requests for massage and wellness services and treatment packages purchased through https://www.iuliaseffect.com or another authorised booking channel. It should be read together with our Terms & Conditions and applicable Swiss law.

2. Individual appointments

If a client cancels more than 24 hours before the appointment, any amount paid in advance will generally be refunded or, if agreed, applied to a rescheduled appointment, subject to the booking conditions. Cancellation or rescheduling requests made less than 24 hours before the scheduled start time are non-refundable where this condition was clearly disclosed at booking and is enforceable under applicable law. No-shows are handled in accordance with the cancellation terms accepted at booking.

3. Cancellations by Iulia’s Effect

If Iulia’s Effect cancels an appointment and cannot provide the service, the client may choose to reschedule or receive a refund of the amount paid for the service that cannot be provided.

4. Treatment packages

Treatment packages are prepaid services comprising the sessions and validity period stated in the relevant offer. Refund requests for unused sessions will be assessed individually, taking into account the package terms accepted at purchase, sessions already used, any applicable discounts, the reason for the request and mandatory Swiss law. A blanket no-refund rule does not override mandatory legal rights.

Where a package is advertised as five sessions valid for six months, sessions should be used within the six-month period stated at purchase. Expiry of unused sessions is subject to the package terms disclosed at purchase and applicable law.

5. Completed treatments and dissatisfaction

Completed treatments are generally not refundable solely because the client did not experience the expected subjective or aesthetic result, as individual results vary. This does not affect any rights the client may have where a service was not provided as agreed or where mandatory law provides a remedy.

6. How to request a refund

To request a refund, contact contact@iuliaseffect.com and provide your name, booking or order details, the date of purchase or appointment and a short explanation of your request. Please do not include unnecessary sensitive medical information.

7. Processing approved refunds

Where a refund is approved, it will normally be made using the original payment method where reasonably possible. Processing times may depend on the payment provider or financial institution. We will inform you if another method is needed.

8. Non-excludable rights

Nothing in this Refund Policy excludes, restricts or waives any mandatory rights or remedies available under Swiss law. This policy is intended to be applied consistently with the Terms & Conditions and the specific conditions shown at the time of booking or purchase.

9. Contact

Iulia’s Effect, MAISON Beauty Lounge, Bleicherweg 54, 8002 Zürich, Switzerland. Email: contact@iuliaseffect.com. Website: https://www.iuliaseffect.com.